ABOUT US

LETTER FROM CEO

NETTOUR places the customer at the center, as the heart of each journey, with the most genuine emotions to craft their travel experiences. Our priority is to fulfill the dreams of our customers.

The slogan of NETTOUR: "Savor Every Moment _ Tận hưởng từng khoảnh khắc" serves as the guiding principle for every employee at NETTOUR. We always prioritize our customers' emotions, allowing us to meticulously design each journey and fully meet every request with the utmost care.

Sustainable tourism is defined as responsible tourism, aimed at spreading, preserving, and respecting cultural, natural, and human values without degrading them in the places travelers visit. NETTOUR, as one of the local travel agencies in Vietnam, pioneers in applying ESG criteria to the operation of our business and all of our tourism products.

• E – Environment: The environment is always the top priority in protecting valuable natural resources. Nature offers priceless values to tourism, and preserving those values is the responsibility and duty of every travel agency, including NETTOUR, to ensure the sustainable development of Vietnam's tourism industry.
• S – Social (Community): The community is the cultural and social human value that NETTOUR always strives to promote. With each cultural and human experience on a NETTOUR journey, customers contribute to preserving these spiritual values and help support those in need within the community.
• G – Governance: Governance is the key condition for NETTOUR to become a green tourism enterprise and grow sustainably alongside Vietnam’s tourism industry.

Sustainable and responsible tourism is how we preserve the planet, protect nature, and honor local cultures. Each step not only leads to discovery but also contributes to preservation, from choosing eco-friendly accommodations to supporting local handmade products. Travel becomes more meaningful when we listen to the stories of the people and communities we visit. This is how each journey can create a meaningful connection and leave a positive impact for future generations.

We want our customers to be fully satisfied in every aspect when they place their trust in our brand promise.
As a NETTOUR customer, you have the right to:

• Enjoy an authentic and unique experience with the most wonderful and memorable services.
• Receive high-end service (attitude + art of service + process standards) from competent personnel (attitude + skills + knowledge).
• Make special requests and have those requests, demands, or inquiries met during your journey.
• Be attentively cared for by all staff, ensuring safety, privacy, quality, equality, respect, and honesty.
• Be 100% satisfied with the service or receive a refund, along with courteous, enthusiastic, and thoughtful customer care.
• Have your personal information kept confidential, with your individual rights respected.

At NETTOUR, our passionate team of professional consultants and designers serve with heart, creating a top-tier experience so that you truly savor every moment. After each journey, we aim to bring positive emotional and spiritual growth, as well as valuable personal and life development.

We are a luxury travel company, and our target customers are those who are meticulous, perfectionistic, and sophisticated, seeking the most exclusive and top-tier travel experiences. Understanding each client deeply, we have built a team of highly experienced consultants and a network of premium service providers to ensure that every journey is a complete and emotionally fulfilling experience, bringing ultimate satisfaction to our guests.